Extramarital dating site Ashley Madison is within disarray using its customer support centre telling users their records are protected regardless of the business admitting its individual documents have already been taken.

Extramarital dating site Ashley Madison is within disarray using its customer support centre telling users their records are protected regardless of the business admitting its individual documents have already been taken.

A lot more than 2,500 customer documents have now been released into the public by attackers whom claim to own stolen the total database associated with the website, which claims to possess significantly more than 33 million users in 46 countries.

A Guardian journalist, who had formerly signed up for a merchant account whenever investigating the site, called Ashley Madison to realize how exactly to delete her account fully for free, an offer built in the wake of this hack.

A succession of representatives reported that Ashley Madison’s system ended up being totally safe, that the hack was not effective, and therefore just two members’ details had been ever leaked.

The first representative, whom talked with a us accent, shared with her that the company’s internet went down “half an hour ago”, which intended they are able to maybe not reset her password or delete her account. When asked in the event that outage ended up being related to the hack, the agent stated “They attempted [to use the internet down] but they didn’t be successful. We now have a technical glitch. Sometimes we’ve glitches regarding the system because we now have a lot of users.”

The agent agreed to transfer her to some other representative however the call had been disconnected.

On redialling, the journalist talked up to a representative that is second whom shared with her “We realize your concern that is released by the news. Continue reading